RETURN POLICY
At Timeless, we do our best to deliver your order in perfect condition. Still, it can happen that an item doesn't meet your expectations.
Received the wrong or a defective item?
Did you receive the wrong product, the wrong size, or did the item arrive damaged? Contact us within 14 days at info.teamtimeless@gmail.com — we'll cover the full cost and send a free replacement or refund.
Changed your mind?
You have the legal right to cancel your purchase within 14 days of receiving it, without giving a reason. Please note the following conditions:
- The item must be unworn and unwashed, with all tags still attached
- Return it in its original packaging
- Return shipping costs are the customer's responsibility
- Once we receive and inspect the item, we'll refund the product price (excluding original shipping costs, if applicable) within 14 days
How to return an item
- Email info.teamtimeless@gmail.com with your order number and reason for return
- We'll send you return instructions
- Ship the item back within 14 days of approval
Items returned worn, washed, or without tags will not be accepted and will be shipped back at the customer's expense.